Frequently Asked Questions
Most frequent questions and answers
Can I get replacement goods?
In circumstances where goods are returned at Sil-Mid Limited’s cost, we will issue you with replacement goods. We have so few returns that they are usually dealt with on a case by case basis and the solution, as far as is possible, will be an agreement between both parties.
On occasion, there can be a lead time to obtain replacement goods. We will always advise you of the anticipated lead time.
Our Customer Services Team works hard to resolve all issues in a timely and satisfactory manner so please feel free to discuss options with them.
My company has a contract price list, will I see this online?
Will I still get an order acknowledgment?
Your web order confirmation is your Order Acknowledgement and shows the MNS AviationOrder Reference for your order.
Tip: Please include your MNS Order Reference in all communications, it really helps us respond more quickly to any queries.